WHEN WILL MY ORDER BE PROCESSED?
We want to make sure you get your items as quickly as possible. When ordering, please make sure you select the correct model and color, as we are unable to modify your order's model, color or other details once it has been submitted. All orders are processed and shipped from our own warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.
SHIPPING OPTIONS
We offer the following shipping methods:
· FREE SHIPPING (Without Tracking): no tracking number is provided; we issue a Proof of Shipping for every order. We take full responsibility for delivering your order. If you have not received your order within 60 days of shipment, our tier 2 support team will review the case and issue a full refund, no questions asked.
· STANDARD SHIPPING (With Tracking): a tracking number is provided so you can follow your parcel until it arrives at your doorstep. We highly recommend this option for orders over $75.
SHIPPING CONFIRMATION
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for customs duties and taxes for all International orders.
TRACKING
As the receiver, it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier. Otherwise, if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow up or not having submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
DELIVERY
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
TAXES & DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Threadsedit. For further details of charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
FOREIGN TRANSACTION FEES
If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank. Our store prices are shown in your local currency, but are charged in USD when you check out. All transactions are handled in USD through PayPal or Stripe at the checkout page.
CANCELLATION / CHANGES
If you need to change or cancel your order, please contact us immediately at support@dayuglobal.com. Orders are processed and shipped quickly. You may cancel your order free of charge at any time before it has been packed or shipped. Once our warehouse has packed or shipped your order, it can no longer be canceled; if you no longer need the item, you may return it in accordance with our Return Policy for a refund.
RETURNS
If you wish to return an item, please refer to our Return Policy. Please note that return shipping costs are borne by the customer. See our Return Policy for full details.